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FAQ Q1: Are you a factory or trading company? A: We are a factory, manufacturer and distributor. Q2: Where is your factory located? A: Our factory is located in Qingyuan County, Lishui City, Zhejiang Province, China, factory visits are warmly welcome. Q3: Do you accept custom designs? A: Yes, OEM and ODM business are welcome. If you can provide artwork or pictures, please send us in file format: cdr, eps, jpg, ai, psd, pdf. Q4: Do I need to prove brand/logo ownership and provide authorization certificate? A: Yes, we make your item after we receive the title certificate and authorization certificate. Q5: How about the after-sales service? A: Any questions about our products, please feel free to call our after-sales department, or send us an email, we will deal with it within 24 hours, and you will get our prompt attention and resolution. Q6: Do you inspect the finished products? Answer: Yes. Every step of production and finished products will be inspected by QC department before shipment. Q7: Which trade terms can you accept? A: Payment terms: T/T, Western Union, Paypal, Trade Assurance, etc. Q8. Q: How do you establish a long-term and good business relationship with us? A: We maintain good quality and competitive price to ensure the benefit of customers.